General Terms & Conditions

Welcome to NetraScale Ltd. ("NetraScale", "Company", "we", "us", or "our"). These General Terms & Conditions ("Terms") govern access to and use of our website (www.netrascale.com), products and services, related applications and websites, APIs, and support services. By accessing our website or using our Services, Customer agrees to these Terms.

1. Definitions

"Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where "control" means ownership of more than fifty percent (50%) of the voting interests.

"Applicable Law" means all laws, statutes, regulations, directives, ordinances, codes, rules, regulatory guidance, court orders, and legally binding requirements applicable to a party's performance under these Terms.

"Customer" means the individual or legal entity that enters into an agreement with the Company for access to or use of the Services, including its authorized Affiliates and Users where applicable.

"Customer Data" means any data, content, records, files, materials, or information submitted to, uploaded to, transmitted through, stored in, or otherwise processed by the Services on behalf of Customer or its Users, excluding Usage Data, aggregated or anonymized data that does not identify Customer or any individual, and system-generated operational metadata.

"Documentation" means the user guides, technical documentation, implementation materials, policies, specifications, and support resources made available by Company regarding the Services.

"Order Form" means any ordering document, online subscription flow, statement of work, purchase agreement, or other mutually executed document specifying the Services purchased, subscription scope, pricing, billing terms, subscription duration, and any additional commercial terms.

"Service(s)" means the Company's software-as-a-service products, applications, platforms, APIs, websites, support services, and related technology offerings.

"Subscription" means the limited, time-bound right granted to Customer to access and use the Services in accordance with these Terms.

"User" means any individual authorized by Customer to access or use the Services under Customer's account, including employees, contractors, agents, administrators, and end users.

2. Eligibility

Users represent that they are at least 18 years of age and legally capable of entering into a binding agreement. Where a Service is for use on behalf of an organization, Users represent and warrant that sufficient authority exists to bind the organization to these Terms. All Users must comply with applicable laws and NetraScale's Acceptable Use Policy.

3. Account Registration

You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account at security@netrascale.com.

4. Subscription & License

Subject to these Terms and payment of applicable fees, NetraScale grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Services during the Subscription term solely for Customer's internal business purposes. This license does not include the right to sublicense, resell, or commercially exploit the Services.

5. Acceptable Use

You agree not to: (a) use the Services for any unlawful purpose or in violation of any law; (b) attempt to gain unauthorized access to the Services or related systems; (c) reverse engineer, decompile, or disassemble any portion of the Services; (d) transmit viruses, malware, or other harmful code; (e) use the Services to send spam or unsolicited communications; (f) interfere with or disrupt the integrity or performance of the Services; (g) share access credentials with unauthorized parties; (h) use the Services in a manner that exceeds any usage limitations.

6. Customer Data & Privacy

Customer retains ownership of all Customer Data. By using the Services, Customer grants NetraScale a limited license to process Customer Data as necessary to provide the Services. NetraScale will process personal data in accordance with our Privacy Notice and applicable data protection law. Customer is responsible for ensuring it has the right to submit Customer Data to the Services.

7. Confidentiality

Each party agrees to maintain the confidentiality of the other party's Confidential Information and not to disclose it to third parties without prior written consent, except as required by law. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was lawfully known to the receiving party without restriction; (c) is independently developed without use of Confidential Information; or (d) is lawfully obtained from a third party without restriction.

8. Intellectual Property

All intellectual property rights in the Services, including software, algorithms, documentation, and content, are and remain the exclusive property of NetraScale and its licensors. Customer's use of the Services does not grant any ownership rights. Any feedback, suggestions, or improvements Customer provides may be used by NetraScale without obligation.

9. Fees & Payment

Customer agrees to pay all fees specified in the applicable Order Form. Fees are non-refundable except as expressly set forth in these Terms. NetraScale may increase fees upon 30 days' notice. Overdue payments may be subject to interest at 1.5% per month or the maximum rate permitted by law. Customer is responsible for all applicable taxes.

10. Service Availability & Support

NetraScale will use commercially reasonable efforts to maintain Service availability. Scheduled maintenance will be communicated in advance where practicable. We do not guarantee uninterrupted access. Support is provided in accordance with the support tier included in Customer's subscription.

11. Security

NetraScale implements industry-standard technical and organizational security measures to protect the Services and Customer Data. Customer is responsible for maintaining the security of its account credentials and implementing appropriate access controls for its Users.

12. Data Retention & Deletion

Upon termination or expiry of a subscription, NetraScale will retain Customer Data for 90 days to allow export, after which it will be deleted in accordance with our data retention policy. Certain data may be retained longer as required by applicable law or for audit purposes.

13. Third-Party Services

The Services may integrate with or link to third-party services. NetraScale is not responsible for the terms, privacy practices, or performance of third-party services. Customer's use of any third-party services is governed by those services' own terms.

14. Warranties & Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. NETRASCALE DOES NOT WARRANT THAT: (a) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (b) DEFECTS WILL BE CORRECTED; (c) THE SERVICE IS FREE OF VIRUSES OR HARMFUL COMPONENTS; OR (d) RESULTS OR OUTPUTS WILL BE ACCURATE, RELIABLE, OR COMPLETE.

Risk Assessment Disclaimer: Risk assessments and recommendations provided by the Service are for informational and educational purposes only, not professional security advice or consulting, and not a substitute for qualified cybersecurity expertise. Customer should consult qualified professionals before making security decisions.

AI-Generated Content: The Service uses artificial intelligence to generate assessments. AI outputs may contain errors, omissions, or inaccuracies, be incomplete or outdated, not reflect the latest developments, and require verification and human judgment.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NETRASCALE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES; SECURITY BREACHES OR DATA LOSS; BUSINESS INTERRUPTION; RELIANCE ON SERVICE OUTPUTS; OR COST OF SUBSTITUTE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 IF YOU HAVE NOT PAID ANY FEES.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

16. Indemnification

Customer agrees to indemnify, defend, and hold harmless NetraScale, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from: use of Services in violation of these Terms; violation of any rights of others; violation of law; or based on Customer Data a User provides.

17. Suspension & Termination

We may suspend or terminate your access to the Service for: violation of these Terms; fraudulent, abusive, or illegal activity; if required by law; if we discontinue the Service; if we detect a potential security threat; for non-payment; or at our discretion with or without notice.

Upon termination, your right to use the Service immediately ceases, we may delete your account data in accordance with applicable law, you remain liable for any outstanding fees, and sections that by their nature should survive will continue to apply.

You may terminate your account at any time by using the account deletion feature or by contacting support@netrascale.com.

18. Export Controls & Sanctions

The Service may be subject to export control laws. Customer agrees not to export or re-export the Service in violation of applicable laws; not to use the Service in countries subject to embargo; to comply with all export control regulations; and that you are not on any prohibited party list.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

Dispute Resolution: Any disputes shall be resolved through: (1) Informal Negotiation — contact legal@netrascale.com; (2) Mediation — if negotiation fails, non-binding mediation in London, UK; (3) Litigation — exclusive jurisdiction of courts in England and Wales.

Class Action Waiver: Customers agree to bring claims only in their individual capacity and not as a plaintiff or class member in any class or collective action.

20. Changes to Terms

NetraScale may modify these Terms at any time. For material changes, we will notify you via email or through the Service and provide at least 30 days' notice before changes take effect. Continued use after changes take effect constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Service.

21. Contact

NetraScale Ltd. 86-90 Paul Street London, EC2A 4NE, United Kingdom Company Number: 14384932 info@netrascale.com | legal@netrascale.com